{"id":13724,"date":"2026-07-27T08:30:59","date_gmt":"2026-07-27T06:30:59","guid":{"rendered":"https:\/\/arenanova.com\/?page_id=13724"},"modified":"2026-07-27T09:31:59","modified_gmt":"2026-07-27T07:31:59","slug":"house-rules-2","status":"publish","type":"page","link":"https:\/\/arenanova.com\/en\/house-rules-2\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"

Terms and Conditions of Arena Nova BetriebsgmbH (FN 139699 s)<\/span><\/strong><\/p><\/h1><\/div>

    \n
  1. Scope of Application<\/b><\/li>\n<\/ol>\n

    1.1 These General Terms and Conditions (GTCs) apply to all contracts for the provision of the event halls operated by Arena Nova BetriebsgmbH (hereinafter, depending on the context, referred to as “we<\/b>” or “Lessor<\/b>“), as well as all associated premises, facilities, technical equipment, and services between us and our contractual partners.<\/p>\n

    1.2 Deviating or supplementary terms and conditions <\/span>of our contractual partners shall not apply unless their validity has been expressly agreed to by us in writing.<\/p>\n

    2.<\/b> <\/span>Conclusion of Contract and Booking<\/b><\/p>\n

    2.1 Our offers are non-binding and subject to change, unless expressly agreed otherwise in writing.<\/p>\n

    2.2 The provision of the event rooms is based on a written offer from us as the Lessor. A binding rental agreement between us and the contractual partner (hereinafter, depending on the context, referred to as “Contractual Partner<\/b>” or “Lessee<\/b>“) is concluded upon the contractual partner’s signing of the offer and our written acceptance thereof as the Lessor. <\/p>\n

    2.3 A booking inquiry from the contractual partner does not yet constitute a contract. The contract is only concluded upon the written acceptance of the offer by both contracting parties or by a separate written contract confirmation from the Lessor and the timely receipt of the reservation fee (Section 3.1). <\/p>\n

    2.4 Oral collateral agreements as well as changes or additions to the contract require written form to be effective. This also applies to waiving the written form requirement. <\/p>\n

    2.5 Date reservations can be made without obligation. A reservation does not establish a right to conclude a rental agreement. <\/p>\n

    2.6 The Lessor is entitled to limit the duration of reservations. If no binding booking or contract signing occurs within the set period, the reservation can be canceled without further notice, without giving rise to claims against the Lessor. <\/p>\n

    2.7 The Lessee is obliged to inform the Lessor immediately in writing of any significant changes to the event. Changes require the Lessor’s consent if they affect safety, capacities, official permits, or the services agreed upon in the contract. <\/p>\n

    2.8 The Lessor is in no case the organizer within the meaning of the Lower Austrian Event Act (N\u00d6 Veranstaltungsgesetz). If the contractual partner does not name a separate organizer, it is assumed that the contractual partner itself is the organizer within the meaning of the Lower Austrian Event Act. <\/p>\n

    2.9. It is hereby noted that the exception of \u00a7 1 para 2 Z 3 lit a) MRG applies, so that only the provisions of the ABGB (Austrian Civil Code) are applicable to the tenancy resulting from a contract. <\/span><\/p>\n

    3. Down Payment and Securities<\/b><\/p>\n

    3.1 The Lessor charges a reservation fee, the timely receipt of which on the Lessor’s account by the date specified in the offer or contract is an express prerequisite for the effective conclusion of the contract. If payment is not made on time, no contractual relationship is established, and we are to be held completely harmless by the contractual partner for all resulting damages and disadvantages. <\/p>\n

    No later than two months before the start of the event, the remaining agreed rent according to the offer or contract, plus statutory VAT and any contract fees, must be paid in full. This payment constitutes an advance rent payment and will be credited to the final invoice. <\/p>\n

    Furthermore, the Lessor is entitled to demand a separate deposit to secure claims for damages, extraordinary cleaning costs, outstanding claims for additional services, or other claims arising from the contractual relationship. The amount and due date of such a deposit, as well as the modalities for its refund, will be specified in the offer or contract. <\/p>\n

    The reservation fee and the advance rent payment will be taken into account in the final settlement. In the event of a cancellation, the agreed cancellation conditions apply. <\/p>\n

    3.2 If agreed down payments or reservation fees are not made on time, the Lessor is entitled to withdraw from the contract or cancel the booking, without giving rise to claims against the Lessor.<\/p>\n

    3.3 All agreed reservation fees, advance rent payments, deposits, and other fees due before the start of the event must have been received in full on the Lessor’s account before the rental object is handed over.<\/p>\n

    The Lessor is entitled to refuse the handover of the event rooms, the release for setup, or the execution of the event until all due amounts have been paid in full, without giving rise to claims by the Lessee.<\/p>\n

    3.4 All additional services utilized during the event, in particular personnel, technical, cleaning, security, energy, disposal, or other additional services, will be charged separately according to actual expenditure, as per the offer, price list, or final invoice.<\/p>\n

    The Lessor is entitled to offset these claims against any deposits or securities provided.<\/p>\n

    4. Authorities and Permits<\/b><\/p>\n

    4.1 The conclusion of the contract does not replace official permits. The Lessee is solely responsible for obtaining all permits, approvals, and notifications required for the event, unless these are expressly undertaken by the Lessor. <\/span><\/p>\n

    4.2 The Lessor is entitled to demand proof of required permits before the start of the event. If these are not submitted on time, the Lessor may prohibit the execution of the event or withdraw from the contract. In this case, the Lessor is entitled to demand a cancellation fee (contractual penalty) equal to the entire agreed rent. The assertion of further demonstrable damages remains reserved for the Lessor. The Lessee must also indemnify the Lessor against all third-party claims resulting from the lack of a permit. <\/p>\n

    4.3. Should an administrative penalty be imposed on the Lessor due to missing official permits, the procurement of which falls under the Lessee’s obligation, the Lessee must fully indemnify and hold the Lessor harmless in this regard.<\/p>\n

    5. Rental Object<\/b><\/p>\n

    5.1 The Lessor provides the Lessee with the event areas, halls, rooms, and, if applicable, agreed ancillary areas, facilities, and equipment specified in the rental agreement (hereinafter collectively referred to as “Rental Object<\/b>“) for temporary use.<\/p>\n

    5.2 The scope, location, size, and equipment of the rental object are exclusively derived from the respective rental agreement and the attachments and service descriptions listed therein.<\/p>\n

    5.3 The provision is exclusively for the agreed event duration, including the contractually stipulated setup and dismantling times.<\/p>\n

    5.4 The Lessor reserves the right to assign technically or organizationally equivalent rooms or areas to the Lessee if this is necessary for operational reasons and reasonable for the Lessee.<\/p>\n

    5.5 A claim to the exclusive use of other areas of the premises, parking spaces, storage areas, traffic routes, or other facilities only exists if this has been expressly agreed upon in the contract. Otherwise, the Lessee acknowledges that other events may take place in indoor or outdoor areas of the venue not rented by them, which may lead to overlaps in the use of generally used premises (corridors, stairs, restrooms). The Lessee must tolerate the co-use of the general areas necessary for the use of the provided rooms (sanitary facilities, access routes, corridors, restrooms, etc.) by other contractual partners of the Lessor and their guests. <\/p>\n

    5.6 The Lessor’s traffic, safety, and parking regulations must be observed. <\/span><\/p>\n

    5.7 Emergency exits and safety areas must be kept clear at all times. Illegally parked vehicles may be removed at the owner’s expense. <\/p>\n

    6. Purpose of Use<\/b><\/p>\n

    6.1 The rental object may only be used for the event purpose specified in the rental agreement.<\/p>\n

    6.2 Any change in the nature, scope, or character of the event requires the Lessor’s prior written consent.<\/p>\n

    6.3 The Lessee is obliged to provide the Lessor with all information necessary for the assessment of the event completely and truthfully. This includes, in particular, the type of event, number of visitors, program sequence, technical requirements, and safety-relevant circumstances. <\/p>\n

    6.4 The use of the rental object for illegal purposes, events with discriminatory, racist, violence-glorifying, or otherwise unlawful content, as well as events that may endanger public safety and order, is prohibited.<\/p>\n

    6.5 The Lessor is entitled to prohibit the execution of an event or to terminate the contract extraordinarily if circumstances become known retrospectively that suggest a danger to persons, property, the Lessor’s reputation, or a violation of legal regulations. In this case, the Lessor is entitled to the entire agreed rent, and the Lessee must fully indemnify and hold the Lessor harmless. <\/p>\n

    7. Camping and Outdoor Areas<\/b><\/p>\n

    7.1 The use of camping and outdoor areas is only permitted with prior approval. The Lessee is responsible for safety, order, hygiene, noise protection, and waste disposal. <\/span><\/p>\n

    7.2 The areas must be handed over properly cleared and cleaned after the event.<\/p>\n

    8.<\/b> <\/span>Visitor and Capacity Limits<\/b><\/p>\n

    8.1 The maximum permissible number of visitors is determined by official permits, safety regulations, and the Lessor’s specifications.<\/p>\n

    8.2 The Lessee is obliged to comply with the permissible maximum capacities and to take appropriate measures for visitor guidance and access control.<\/p>\n

    8.3 Exceeding the permissible number of visitors entitles the Lessor to take appropriate measures to avert danger or to interrupt or cancel the event. The costs incurred as a result shall be borne by the Lessee. <\/p>\n

    9. Transfer to Third Parties<\/b><\/p>\n

    9.1 The complete or partial transfer of the rental object to third parties, in particular subletting or other provision for use, is only permitted with the Lessor’s prior written consent.<\/p>\n

    9.2 Even in the event of an approved transfer to third parties, the Lessee remains responsible to the Lessor for fulfilling all contractual obligations.<\/p>\n

    10. Compliance with Legal Regulations<\/b><\/p>\n

    10.1 The Lessee undertakes to use the rental object in compliance with all applicable legal provisions, official requirements, safety regulations, and the Lessor’s house and operating rules.<\/p>\n

    10.2 The Lessee bears sole responsibility for the proper execution of the event and compliance with all event-related regulations, unless these are expressly undertaken by the Lessor.<\/p>\n

    10.3 The Lessee must ensure that the event does not cause any impairments, dangers, or damages to persons, buildings, facilities, or the surroundings.<\/p>\n

    10.4 The Lessee must comply with all legal and official noise protection regulations and is responsible for all noise emissions emanating from their event. The Lessor is entitled to limit volumes and, in the event of violations, to take appropriate measures up to the interruption or termination of the event. <\/p>\n

    11. Rental Price <\/span><\/b><\/p>\n

    11.1 The Lessee must pay the rental price agreed in the rental agreement for the provision of the rental object.<\/p>\n

    11.2 The rental price exclusively includes the services expressly listed in the rental agreement. All additional services will be charged separately. <\/p>\n

    11.3 Unless otherwise agreed, all prices are in Euros plus the applicable statutory VAT and any contract fees and other charges.<\/p>\n

    11.4 The rental price must be paid regardless of whether the event actually takes place, unless the non-occurrence is the Lessor’s responsibility or statutory rights of withdrawal exist.<\/p>\n

    11.5 The Lessee is not entitled to offset claims against the Lessor with the rental price payment or other payments, unless the counterclaim has been expressly acknowledged by the Lessor in writing or legally established by judgment or arbitration award.<\/p>\n

    12. Ancillary Costs and Additional Services<\/b><\/p>\n

    12.1 In addition to the agreed rental price, all event-related ancillary costs will be charged to the Lessee, unless these are expressly included in the rental price.<\/p>\n

    12.2 These include, but are not limited to:<\/p>\n

    Costs for electricity and water consumption, heating, air conditioning and ventilation costs, costs for cleaning, waste disposal and special cleaning, costs for security personnel, usher services, fire safety guards and medical services, costs for technical support, event technology as well as setup and dismantling services, costs for additional facilities, furniture, stage, lighting and sound technology, officially prescribed duties and fees, costs for the removal of damage or extraordinary soiling. <\/span><\/p>\n

    12.3 Consumption-dependent services will be charged according to actual expenditure or based on the Lessor’s currently valid price lists.<\/p>\n

    12.4 The Lessor is entitled to issue a final invoice for all incurred additional and ancillary costs after the event.<\/p>\n

    12.5 The Lessor is entitled to subsequently charge all actually incurred ancillary costs, additional services, damages, or additional expenses within the framework of a final invoice after the event. <\/span><\/p>\n

    The final invoice is due immediately upon invoicing.<\/p>\n

    13. Invoicing and Due Date<\/b><\/p>\n

    13.1 The Lessor is entitled to demand installment payments, down payments, or advance payments.<\/p>\n

    13.2 Invoices from the Lessor are to be transferred to the specified account without deduction and free of charges.<\/p>\n

    13.3 The receipt of the full amount on the Lessor’s account is decisive for timely payment.<\/p>\n

    14. Default of Payment<\/b><\/p>\n

    14.1 If the Lessee defaults on a payment, the Lessor is entitled to charge statutory default interest as well as all reminder, collection, and legal fees necessary for appropriate legal action.<\/p>\n

    14.2 If the Lessee remains in default of payment despite a written reminder and a reasonable grace period, the Lessor is entitled to withdraw from the contract, refuse the use of the rental object, revoke already granted access or usage authorizations, and assert a contractual penalty equal to the agreed rental price as well as any further claims for damages.<\/p>\n

    14.3 The assertion of further legal or contractual claims remains unaffected by this.<\/p>\n

    15. Price Adjustments<\/b><\/p>\n

    15.1 If, after the conclusion of the contract, statutory levies, taxes, fees, or officially prescribed costs are increased or newly introduced, the Lessor is entitled to pass on these additional costs to the Lessee.<\/p>\n

    15.2 For long-term contractual relationships or bookings with an event date more than twelve months after the conclusion of the contract, the Lessor is entitled to adjust prices and other costs for the first time after 12 months from the conclusion of the contract and after every further 12 months, to the extent resulting from the change in the Consumer Price Index 2025 published by Statistics Austria. The basis for value protection is the index number published for the month of the contract conclusion. <\/p>\n

    16. Withdrawal, Cancellation, and Failure Regulations<\/b><\/p>\n

    16.1 Withdrawal by the Lessee (Cancellation):<\/p>\n

    The Lessee can withdraw from the contract in writing until the start of the event. The timely receipt of the written declaration of withdrawal by the Lessor is decisive for the timeliness of the cancellation. <\/p>\n

    16.2 Unless otherwise agreed in the offer or rental agreement, the Lessor is entitled to demand the following cancellation fees in the event of a withdrawal by the Lessee:<\/p>\n

    up to 180 calendar days before the start of the event: 20% of the agreed rental price; <\/span>179 to 90 calendar days before the start of the event: 50% of the agreed rental price; 89 to 30 calendar days before the start of the event: 75% of the agreed rental price; <\/span>from 29 calendar days before the start of the event or in case of non-execution of the event (which also includes all other reasons listed in these GTCs): 100% of the agreed rental price.<\/p>\n

    16.3 Already rendered services, incurred ancillary costs, external third-party services, and non-cancellable expenses must be reimbursed by the Lessee in addition to the cancellation fees.<\/p>\n

    16.4 The Lessor reserves the right to prove and assert damages exceeding the agreed cancellation fee.<\/p>\n

    16.5 Withdrawal by the Lessor<\/p>\n

    The Lessor is entitled to withdraw from the contract for good cause with immediate effect, particularly if:<\/p>\n

    agreed payments, down payments, or securities are not made on time, required official permits or proofs are not submitted, the Lessee has provided incorrect or incomplete information about the nature, scope, or content of the event, it is expected that the event poses dangers to persons, property, or public safety and order, legal regulations, official requirements, the rental agreement, or the house rules are violated, insolvency proceedings are opened against the Lessee’s assets or their opening is dismissed due to insufficient assets to cover costs, as well as for all other reasons mentioned in these GTCs.<\/p>\n

    16.6 If the Lessor exercises its right of withdrawal for reasons for which the Lessee is responsible, the claim for reimbursement of further costs and damages remains unaffected, irrespective of the contractual penalties defined in these GTCs.<\/p>\n

    17. Failure or Cancellation of the Event<\/b><\/p>\n

    17.1 The economic risk of the event is borne exclusively by the Lessee.<\/p>\n

    17.2 A reduction in the number of visitors, insufficient ticket sales, cancellation of artists, speakers, exhibitors, or other participants does not entitle the Lessee to withdraw or reduce the rental price.<\/p>\n

    17.3 If the event is canceled or prematurely terminated for reasons for which the Lessee or third parties commissioned by them are responsible, there is no claim for reimbursement of the rental price or other fees.<\/p>\n

    17.4 If the Lessor incurs additional costs due to the cancellation or premature termination, the Lessee must reimburse these.<\/p>\n

    18. Force Majeure<\/b><\/p>\n

    18.1 If the event cannot be carried out due to force majeure, both contracting parties are released from their performance obligations for the duration and extent of the effects.<\/p>\n

    18.2 Force majeure includes, in particular, natural disasters, war, terrorist attacks, official orders, epidemics, pandemics, strikes, lockouts, widespread failures of public infrastructure, and other unforeseeable and unavoidable events that are beyond the control of the contracting parties and were not foreseeable by them.<\/p>\n

    18.3 Already rendered services and demonstrably incurred costs of the Lessor must also be compensated by the Lessee in cases of force majeure.<\/p>\n

    18.4 In the event of force majeure, the contracting parties will, if possible, endeavor to postpone the event to an alternative date. However, there is no claim to a specific alternative date. <\/p>\n

    19. Replacement Event and Contract Transfer<\/b><\/p>\n

    19.1 The transfer of the contract to another organizer or the execution of a replacement event requires the Lessor’s prior written consent.<\/p>\n

    19.2 <\/span>The Lessor may refuse its consent, in particular, if there are legitimate doubts about the creditworthiness, reliability, or suitability of the replacement organizer or if the planned purpose of the event deviates from the originally agreed use.<\/p>\n

    20. Mitigation of Damages<\/b><\/p>\n

    20.1 Both contracting parties are obliged to take appropriate measures to mitigate damages in the event of a cancellation, failure, or termination of the event.<\/p>\n

    20.2 The Lessor is entitled to reassign vacant event dates.<\/p>\n

    21. Damage to Building, Inventory, and Technology<\/b><\/p>\n

    21.1 The Lessee is liable for all damages caused during the rental period to the provided premises, the building, the inventory, the technical facilities, and other facilities of the Lessor by themselves, their employees, agents, event visitors, suppliers, or other third parties attributable to them. <\/span><\/p>\n

    21.2 The Lessee is obliged to treat the rental objects, including all facilities, with care and to protect them from damage. Noted defects or damages must be reported to the Lessor immediately. <\/span><\/p>\n

    21.3 Damage, loss, or excessive soiling of the building, inventory, furniture, stage, lighting, sound, video, or other event technology will be charged to the Lessee at the cost of the necessary repair, cleaning, or replacement. <\/span><\/p>\n

    21.4 Changes to structural facilities, technical systems, or inventory may only be made with the Lessor’s prior written consent. The Lessee is fully liable for any resulting damages. <\/span><\/p>\n

    21.5 The attachment of decorations, advertising materials, fastenings, adhesive tapes, screws, nails, or other objects to walls, ceilings, floors, windows, or technical facilities is only permitted with the express consent of the Lessor. The Lessee is liable for all resulting damages and removal costs. <\/span><\/p>\n

    21.6 The Lessor is entitled to document damages after the event and to charge the Lessee separately for the costs of their removal. The assertion of further claims for damages remains unaffected by this. <\/span><\/p>\n

    21.7 The Lessee is obliged to take out event liability insurance at their own expense for each event with an insurance company authorized in the European Union and to maintain it throughout the entire contract and event duration. The insurance must cover personal injury, property damage, and resulting financial losses. <\/p>\n

    The minimum coverage amounts must be, depending on the maximum permitted number of visitors to the event, at least:<\/p>\n

    Visitor Count Minimum Coverage<\/p>\n

    up to 2,500 people EUR 5,000,000.-<\/p>\n

    up to 5,000 people EUR 10,000,000.-<\/p>\n

    Outdoor events up to 25,000 people EUR 20,000,000.-<\/p>\n

    For events with increased risk potential (in particular, the use of pyrotechnics, motorsport events, large concerts, events with grandstand systems, fireworks, or other special risks), the Lessor is entitled to demand a higher sum insured.<\/p>\n

    Proof of valid insurance must be submitted to the Lessor unprompted at least 14 days before the start of the event. If proof of insurance is not provided on time, the Lessor is entitled to withdraw from the contract or prohibit the execution of the event until sufficient proof of insurance is presented. <\/p>\n

    Arena Nova BetriebsgmbH as well as its employees and agents are to be included as co-insured or additionally insured persons (if possible under insurance law) in the event liability insurance with regard to the use of the rental object. <\/span><\/p>\n

      \n
    1. \n
        \n
      1. Normal wear and tear due to age and use, which occurs during contractual<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

        use, is not considered damage within the meaning of this provision.<\/p>\n

        21.9. The Lessee is also liable for all damages, soiling, or other impairments caused by visitors, participants, exhibitors, artists, suppliers, or other persons attributable to the event.<\/p>\n

        21.10. The use of pyrotechnics, fireworks, open flames, candles, fog machines, confetti cannons, CO2<\/sub> systems, or comparable effects is only permitted with the Lessor’s prior written consent and after all necessary official permits have been obtained. All resulting costs, safety measures, or official requirements shall be borne by the Lessee. <\/p>\n

        22. Use of External Service Providers<\/b><\/p>\n

        22.1 The use of external service providers by the Lessee, in particular for catering, event technology, stage construction, decoration, security services, cleaning, exhibition stand construction, artist support, or other services, requires prior consultation with the Lessor. <\/span><\/p>\n

        22.2 The Lessee is obliged to ensure that all external service providers commissioned by them comply with the applicable legal regulations, official requirements, safety regulations, and the Lessor’s house rules and technical guidelines. <\/span><\/p>\n

        22.3 The Lessee is liable for the conduct of their external service providers, their employees, subcontractors, and other agents as for their own fault. <\/span><\/p>\n

        22.4 External service providers may only carry out work on building technical systems, electrical installations, stage, lighting, sound, or other technical systems of the Lessor with the Lessor’s prior consent and, if applicable, under the supervision of the specialist personnel designated by the Lessor. <\/span><\/p>\n

        22.5 The Lessor is entitled to reject individual external service providers for objective reasons if legitimate safety, quality, organizational, or liability interests conflict. <\/span><\/p>\n

        22.6 Upon request by the Lessor, the Lessee must provide the contact details of the external service providers used, as well as necessary proof of trade licenses, qualifications, insurance, or official permits, before the start of the event. <\/span><\/p>\n

        22.7 If the use of external service providers incurs additional costs for coordination, instruction, technical support, safety measures, cleaning, or other services of the Lessor, these may be charged separately to the Lessee. <\/span><\/p>\n

        22.8 The Lessee indemnifies the Lessor against all third-party claims asserted in connection with the use of its external service providers, insofar as these claims are not based on intentional or grossly negligent conduct of the Lessor. <\/span><\/p>\n

        22.9 The Lessor assumes no liability for services, deliveries, failures, delays, or defects of external service providers commissioned by the Lessee.<\/p>\n

        23. Delivery and Logistics<\/b><\/p>\n

        23.1 Deliveries, setup and dismantling work, and other logistics services are only permitted after consultation with the Lessor and within the specified times. Safety regulations and access rules must be observed. <\/span><\/p>\n

        23.2 The Lessee is liable for damages and the proper disposal of packaging and waste.<\/p>\n

        24. Use of Technology and Technical Facilities<\/b><\/p>\n

        24.1. The technical facilities present in the rented premises, in particular lighting, sound, video, stage, communication, network, power supply, and other technical systems, may only be used in accordance with their intended purpose and in compliance with the Lessor’s instructions.<\/p>\n

        24.2 The operation of permanently installed technical systems may only be carried out by personnel authorized by the Lessor or, with the Lessor’s express consent, by the Lessee’s qualified personnel.<\/p>\n

        24.3 The Lessee is liable for all damages, malfunctions, or impairments caused by improper use, faulty operation, or the connection of their own devices to the Lessor’s technical facilities.<\/p>\n

        24.4 Interference with electrical systems, control systems, network components, safety devices, fire alarm systems, or other technical installations of the Lessor is prohibited unless the Lessor has given express written permission.<\/p>\n

        24.5 The Lessor does not guarantee the uninterrupted availability of technical facilities if failures or restrictions are caused by force majeure, official orders, disruptions by utility companies, necessary maintenance work, or other circumstances for which the Lessor is not responsible.<\/p>\n

        24.6 The Lessee is obliged to report technical malfunctions, damages, or safety defects to the Lessor immediately and to take all reasonable measures to limit damages.<\/p>\n

        24.7 After the event, all technical systems, lines, cables, installations, and other facilities brought in by the Lessee must be completely removed. The original condition of the rented areas must be restored at the Lessee’s expense. <\/p>\n

        24.8 The Lessor is liable for technical failures or malfunctions only within the framework of legal provisions. The Lessee cannot derive any claims from short-term failures of electricity and water supply as well as technical facilities. Liability for lost profits, canceled events, production losses, or other indirect damages is excluded to the extent permitted by law. <\/p>\n

        24.9 The Lessee is responsible for ensuring that the technology used by them or their service providers complies with the applicable safety, fire protection, and event regulations and does not pose a danger to persons, buildings, or facilities.<\/p>\n

        24.10 The connection of own technical systems to the Lessor’s power supply may only take place after prior consultation with the Lessor. The Lessee is liable for all damages or operational disruptions caused by connected devices or systems. <\/span><\/p>\n

        25. Advertising, Sponsoring, and Outdoor Advertising<\/b><\/p>\n

        25.1 All advertising, marketing, and sponsoring measures of the Lessee in connection with the event are to be organized and carried out by the Lessee on their own responsibility. The Lessee is responsible for compliance with all legal regulations, in particular competition, copyright, trademark, and data protection law. <\/p>\n

        25.2 The use of the Lessor’s name, logo, corporate design, or other identifiers for advertising or marketing purposes requires the Lessor’s prior written consent.<\/p>\n

        25.3 The attachment of advertising materials, banners, posters, flags, lettering, sponsor areas, digital advertising content, or other advertising media inside or outside the venue is only permitted on areas approved by the Lessor and with the Lessor’s prior consent.<\/p>\n

        25.4 Outdoor advertising on the premises, on facades, entrance areas, parking spaces, access roads, or other outdoor facilities of the Lessor may only take place with prior written approval. The Lessee must obtain any necessary official permits at their own expense. <\/p>\n

        25.5 Advertising that violates legal regulations, official requirements, public morals, or the Lessor’s interests is prohibited. The Lessor is entitled to prohibit corresponding advertising measures at any time or to have them removed at the Lessee’s expense. <\/p>\n

        25.6 The Lessee’s sponsors and advertising partners may only appear in connection with the booked event. There is no claim to exclusivity or permanent advertising rights, unless expressly agreed otherwise in writing. <\/p>\n

        25.7 The Lessor is entitled to maintain existing sponsoring, advertising, or cooperation agreements of the venue. The Lessee must respect these and may not take any measures that conflict with the interests of existing contractual partners of the Lessor. <\/p>\n

        25.8 The Lessee is liable for all damages, soiling, or impairments caused by advertising or sponsoring measures. After the event, all advertising materials must be removed immediately by the Lessee at their own expense, and the original condition must be restored by the Lessee at their own expense. <\/p>\n

        25.9 If the Lessee fails to fulfill its obligation to remove advertising materials, the Lessor is entitled to have them removed and disposed of at the Lessee’s expense.<\/p>\n

        25.10 The Lessee indemnifies the Lessor against all third-party claims resulting from advertising, sponsoring, or marketing measures of the Lessee or its partners, insofar as these claims are not based on intentional or grossly negligent conduct of the Lessor.<\/p>\n

        25.11 The Lessor is entitled to retain its own signs, safety signage, building identification, and self-promotion in designated areas during the event, provided that the event is not unreasonably impaired thereby.<\/p>\n

        26. Drones<\/b><\/p>\n

        26.1 The use of drones is only permitted with the Lessor’s prior written consent and in compliance with all legal regulations. <\/span><\/p>\n

        26.2 The Lessee is liable for all damages resulting from drone operation and must provide corresponding proof of insurance.<\/p>\n

        27. Key and Access Regulations<\/b><\/p>\n

        27.1 The Lessee is obliged to carefully store all provided access means and to protect them from unauthorized third-party access. Transfer to third parties is only permitted with the Lessor’s prior consent. <\/span><\/p>\n

        27.2 The loss or damage of access means must be reported to the Lessor immediately. The Lessor is entitled to have necessary security measures, in particular the replacement of locking cylinders, locking systems, access cards, or the reprogramming of electronic access systems, carried out at the Lessee’s expense. <\/span><\/p>\n

        27.3 Emergency exits, escape routes, technical operating rooms, security areas, and other rooms not expressly released for use may not be entered or used by the Lessee, their employees, service providers, or event guests. <\/span><\/p>\n

        27.4 After the expiration of the rental period, all keys, access cards, transponders, and other access means must be returned immediately and completely to the Lessor. A return is only considered complete upon confirmation by the Lessor. <\/span><\/p>\n

        27.5 If the agreed usage times are exceeded or in case of unauthorized access outside the agreed rental period, the Lessor is entitled to charge the Lessee additional usage fees and any resulting costs. The removal of movable property brought in by the Lessee must take place by the end of the contractually agreed usage period. Objects not removed by the Lessee within the agreed usage period will be removed by the Lessor at the Lessee’s expense and risk. <\/p>\n

        28. House Rules of the Hall Operator<\/b><\/p>\n

          \n
        1. \n
            \n
          1. The house rules within the event venue and on all associated areas, in particular entrance areas, ancillary rooms, outdoor facilities, parking spaces, and access roads, are exclusively held by the Lessor or persons commissioned by them.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

            28.2 The Lessor is entitled to issue instructions at any time to ensure safety, order, and the proper course of the event. The Lessee, their employees, service providers, event visitors, and other persons commissioned by them must comply with these instructions. <\/span><\/p>\n

            28.3 The Lessor may refuse entry to persons to the event venue or remove persons from the event venue if:<\/p>\n

            legal regulations, official requirements, the house rules, or <\/span>these General Terms and Conditions are violated,<\/p>\n

            there is a danger to safety, order or the operation of the event, persons are under the significant influence of alcohol, drugs or other intoxicating substances, or persons endanger, harass or harm other visitors, employees or facilities.<\/p>\n

              \n
            1. \n
                \n
              1. The exercise of the house rules by the landlord does not release the tenant from their responsibility for the proper execution of the event and for the conduct of their employees, service providers, artists, exhibitors, participants, and visitors.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
                  \n
                1. \n
                    \n
                  1. The landlord is entitled to interrupt, restrict or cancel events in whole or in part if this is necessary due to legal regulations, official orders, acute security risks, impending property or personal damage, or other important reasons.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
                      \n
                    1. \n
                        \n
                      1. The landlord or persons commissioned by them are entitled to enter the event premises at any time during setup, dismantling, and event periods to monitor compliance with contractual agreements, legal regulations, safety provisions, and official requirements.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
                          \n
                        1. \n
                            \n
                          1. Claims of the tenant for damages, compensation or reimbursement of rental or ancillary costs due to justified measures within the scope of exercising the house rules are excluded, unless the landlord has acted unlawfully with intent or gross negligence. The burden of proof for such lies with the tenant. <\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
                              \n
                            1. \n
                                \n
                              1. The tenant undertakes to acknowledge the landlord’s house rules and to inform their employees, service providers, artists, exhibitors, and visitors accordingly. These persons are considered vicarious agents of the tenant within the meaning of these provisions. <\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                29. Data Protection<\/b><\/p>\n

                                29.1 The landlord processes personal data of the tenant and their contact persons exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the applicable national data protection provisions.<\/p>\n

                                29.2 The processing of personal data takes place in particular for the purpose of contract initiation, contract execution, invoicing, customer support, fulfillment of legal obligations, and to safeguard the legitimate interests of the landlord.<\/p>\n

                                29.3 Personal data that is disclosed by the tenant in the context of an inquiry, booking or contract processing, or whose processing is necessary for the execution of the contractual relationship, will be processed. This includes, in particular, name, address, contact details, billing data, payment information, and data of named contact persons. <\/p>\n

                                29.4 Personal data will only be passed on to third parties if this is necessary for the fulfillment of the contract, there is a legal obligation, or the data subject has expressly consented. Recipients may include authorities, tax advisors, legal advisors, insurance companies, payment service providers, technical service providers, or other partners necessary for contract processing. <\/p>\n

                                29.5 The landlord is entitled to use processors in accordance with Art. 28 GDPR to fulfill their contractual and legal obligations. These are carefully selected and contractually obliged to comply with data protection regulations. <\/p>\n

                                29.6 Personal data will only be stored for as long as is necessary to fulfill the respective purposes or as long as statutory retention periods exist. After the processing purpose ceases or the statutory periods expire, the data will be deleted or anonymized. <\/p>\n

                                29.7 Data subjects have the right, within the framework of legal provisions, in particular to information, rectification, erasure, restriction of processing, data portability, and objection to the processing of their personal data. Furthermore, there is the right to withdraw any given consent at any time with effect for the future. <\/p>\n

                                29.8 The landlord takes appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.<\/p>\n

                                29.9 If photos, films or sound recordings are made at events, their processing and use will be exclusively within the framework of legal provisions. The respective organizer is generally responsible for obtaining any necessary consents from visitors, artists, exhibitors, employees or other participants, provided that the recordings are made on their behalf. <\/p>\n

                                29.10 Further information on the processing of personal data, the rights of data subjects, and the contact details of the controller can be found in the landlord’s current data protection declaration. This is available on the landlord’s website or will be provided upon request. <\/p>\n

                                29.11 Data subjects have the right to lodge a complaint with the competent data protection authority if they believe that the processing of their personal data violates data protection regulations.<\/p>\n

                                30. Photo, Film and Streaming Rights<\/b><\/p>\n

                                30.1 The tenant or organizer is responsible for all photo, film, video, sound and streaming recordings made in connection with the event. They must obtain all necessary legal, official, copyright, ancillary copyright, personality rights and data protection approvals, consents and licenses at their own expense. <\/p>\n

                                30.2 The tenant ensures that all artists, speakers, athletes, exhibitors, contributors, service providers and other persons involved in the event have consented to the necessary recordings, transmissions and publications, insofar as such consent is legally required.<\/p>\n

                                30.3 The tenant is obliged to inform the visitors of the event in an appropriate manner if photo, film, sound or streaming recordings are made or transmitted. The tenant bears sole responsibility for compliance with all data protection information and consent obligations. <\/p>\n

                                30.4 The making of photo, film, television, video, sound or streaming recordings in the venue requires the prior written consent of the landlord, unless this has already been expressly agreed in the event contract.<\/p>\n

                                30.5 The landlord is entitled to make or have made photo and film recordings of the venue and general event views during the event for documentation, security, archiving and self-promotion purposes, provided that no legitimate interests of the tenant or third parties are violated and legal provisions are complied with.<\/p>\n

                                30.6 The tenant is entitled to use image and video material of the venue exclusively for the promotion and documentation of the specific event. Any further commercial use, transfer or licensing requires the prior written consent of the landlord. <\/p>\n

                                30.7 The installation and use of additional technical equipment for film, television or streaming productions, in particular camera platforms, outside broadcast vehicles, lighting systems, cable routes or other production technology, requires prior consultation with the landlord. All resulting costs shall be borne by the tenant. <\/p>\n

                                30.8 The tenant shall indemnify and hold the landlord harmless from and against all third-party claims arising from the making, transmission, publication or exploitation of photo, film, sound or streaming recordings in connection with the event. This includes, in particular, claims due to infringement of copyrights, ancillary copyrights, personality rights, trademark rights or data protection regulations. <\/p>\n

                                30.9 The landlord assumes no liability for the technical quality, availability or transmissibility of streaming, broadcast or recording systems, unless their failure is due to intentional or grossly negligent conduct on the part of the landlord.<\/p>\n

                                30.10 The designation of the venue, its logos, brands, company identifiers and image material may only be used by the tenant in connection with the promotion of the agreed event and only in the form approved by the landlord. Any further use requires the prior written consent of the landlord. <\/p>\n

                                30.11 The landlord reserves the right to prohibit or restrict photo, film or streaming activities if these impair safety, the proper course of the event, official requirements or legitimate interests of third parties.<\/p>\n

                                31. Landlord’s Liability<\/b><\/p>\n

                                31.1 The landlord is liable for damages to the tenant only if these are based on intentional or grossly negligent conduct of the landlord or their vicarious agents. Liability for slight negligence is excluded \u2013 as far as legally permissible. <\/p>\n

                                31.2 The landlord’s liability for indirect damages, consequential damages, loss of profit, production losses, business interruptions, data loss and other pure financial losses is, as far as legally permissible, entirely excluded.<\/p>\n

                                31.3 The landlord assumes no warranty or liability for the uninterrupted operation of technical systems, power supply, internet connections, heating, air conditioning or ventilation systems, unless a failure is due to intentional or grossly negligent conduct on the part of the landlord. Unforeseeable and only short-term disruptions or failures do not entitle the tenant to claims for damages. <\/p>\n

                                31.4 The landlord assumes no liability for items brought in by the tenant, their employees, exhibitors, artists, service providers, visitors or other third parties. This applies in particular to loss, theft, damage or destruction, unless intent or gross negligence is proven against the landlord. <\/p>\n

                                31.5 Unless a paid safekeeping has been expressly agreed, the landlord assumes no liability for cloakroom items, valuables, exhibits, technical equipment or other items brought into the venue.<\/p>\n

                                31.6 The landlord is not liable for the non-fulfillment or delayed fulfillment of their obligations if these are due to events of force majeure within the meaning of the definition set out in point 18 above. <\/span><\/p>\n

                                31.7 The foregoing limitations of liability do not apply to damages resulting from injury to life, body or health, if these were culpably caused by the landlord. Mandatory statutory liability provisions also remain unaffected. <\/p>\n

                                31.8 As far as legally permissible, the landlord’s liability for all claims arising from the rental agreement is limited in amount to the agreed net rent of the respective event contract. This limitation does not apply in cases of intent or personal injury. <\/p>\n

                                31.9 Any claims of the contracting party against us must be asserted in writing within 12 months after the end of the event, otherwise they shall be deemed time-barred.<\/p>\n

                                32. Final Provisions<\/b><\/p>\n

                                32.1 <\/span>All legal relationships between the landlord and the tenant shall be governed exclusively by Austrian substantive law, to the exclusion of the conflict of laws rules of international private law and the UN Convention on Contracts for the International Sale of Goods (CISG).<\/p>\n

                                32.2 <\/span>For all disputes arising from or in connection with the contractual relationship between the landlord and the tenant, the exclusive jurisdiction of the court with subject-matter jurisdiction for the location of the rented object is agreed, insofar as legally permissible.<\/p>\n

                                32.3 <\/span>Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a legally permissible regulation that comes closest to the economic purpose of the invalid provision. <\/p>\n

                                32.4 Amendments and additions to the contract as well as these General Terms and Conditions require written form to be effective. This also applies to the waiver of this written form requirement, insofar as legally permissible. <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-13724","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/pages\/13724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/comments?post=13724"}],"version-history":[{"count":5,"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/pages\/13724\/revisions"}],"predecessor-version":[{"id":13740,"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/pages\/13724\/revisions\/13740"}],"wp:attachment":[{"href":"https:\/\/arenanova.com\/en\/wp-json\/wp\/v2\/media?parent=13724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}